That Makes Cents: A consumer podcast
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That Makes Cents: A consumer podcast
Consumers are using their dollars to effect the change they want to see in the world. They’re buying into better by choosing brands that align with their values. This podcast features industry leaders with insights to help you gain a deeper understanding of consumers and shape the future of the indu...
Legutóbbi epizódok
48 epizód
Unlocking MVP Status: How Brands Deliver More Value for the Price
On this episode of "That Makes Cents" we dive into the strategies and capabilities that set MVP (More Value for the Price) brands apart in today’s com...
That Makes Cents: How Brands Can Drive Customer Loyalty
On this episode of That Makes Cents, we are speaking with Rob Pace, the founder and CEO of HundredX, on the future of customer loyalty and how brands...
What’s next for the consumer industry: CES and NRF trends
From self-driving cars to smart mirrors, our team explored the trends and technologies shaping the future of the consumer industry at the Consumer Ele...
Is GenAI the future of transportation efficiency?
From optimizing fleet management to dramatically reducing customer inquiry response time, generative artificial intelligence (GenAI) promises to offer...
How automotive subscriptions are boosting equity in mobility and driving connectivity
Consumers have become more willing to give up traditional car ownership as they continue to feel the pinch of expensive monthly car payments. What els...
Harnessing the Power of Data: Transforming Customer Experience with CVS Health
Consumers aren’t just comparing you to other companies in your industry anymore. They’re stacking you up against any great experience they’ve ever had...
Holiday spending and consumer shopping trends
2023 Holiday spending trends: Tune in to our podcast to hear what, where, and how consumers are filling their carts this season.
Electric Car Trends and the Future of Automobiles
Tune in to this episode of That Makes Cents as we discuss how sustainability, convenience, and affordability could shape the future of the automotive...
Future of Consumer series: Looking ahead at grocery experience for the changing consumer
Like today’s consumer, the grocery industry is increasingly diverse and complex. In a spinoff of our miniseries on the future of the consumer industry...
Future of Consumer series: The move from mass to micro
As today’s consumers become more diverse in terms of their wants and needs, we’re seeing a more demand-driven market that’s empowering consumers. What...
Future of Consumer series: The rise of capability-as-a-service
In this third installment of our miniseries on the future of the consumer industry, we’re taking a closer look at how the emergence and growth of capa...
Future of Consumer series: The disruption of digital
From streaming platforms to health and fitness apps that personalize to their users, consumers today have access to a wide array of digital offerings....
Future of Consumer series: Six forces reshaping the consumer industry
As stated in Deloitte’s Future of Consumer study, “Change is a staple of humanity, and nowhere is the velocity of change more evident than in the cons...
The rise of digital marketplaces ft. Macy’s, Inc.
Digital marketplaces help retailers meet their customers where they are by improving visibility, expanding assortment, reinforcing the omnichannel exp...
A look back at the 2022 holiday shopping season
With another holiday season behind us, this episode takes a look at how consumers and retailers faced the unique challenges of this shopping season in...
Promoting gender equality at the workplace: A conversation with NextUp
While women have experienced inequitable workspaces long before the pandemic, several issues such as pay disparity, lack of advancement opportunities,...
ESG reporting in the consumer industry: Measure what matters
With an increasing focus on climate change and other ecological crises, consumer companies face an influx of stakeholder demands to disclose ESG data....
Scaling growth with next-gen digital capabilities
Continuing to grow digital capabilities helps set retailers apart and is important regardless of what industry they plan in. What are some of the late...
Engaging with frontline talent ft. FedEx
Among the many pandemic-related challenges that the consumer industry has weathered, increasing talent shortage and turnover rates of frontline workfo...
Redesigning the store for customers of today and tomorrow
In recent years, consumers’ expectations of greater convenience and desire to stay “hyperconnected” through multiple channels has pushed retailers to...
A look into consumer loyalty with Marriott
As the VP of Loyalty Operations and Customer Experience Strategy at Marriott International, Nikhil Takalkar has witnessed and contributed to the evolu...
Security in a cyber-everywhere world
There’s a digital option for nearly everything – how we work, play, eat, shop, socialize and more. How are companies managing customer data, connectin...
REI’s path to driving Purpose in the outdoor industry
When it comes to issues like DE&I and sustainability, consumers are putting their money where their mouths are, and they expect businesses to do the s...
Learnings from the festive season
In the tradition of reflecting on the past year to prepare for the new one, this episode takes a look at how consumers, retailers, shipping providers,...
Season two closer
Thanks for tuning in to Season 2 of That Makes Cents! We’ll be back in early 2022 with new episodes and new guests for Season 3. In the meantime, make...
Holiday travel takes off: 2021 trends
Holiday travel is set to make a return this year for many Americans who are excited to celebrate with friends and family. Still, health and budget con...
Unwrapping 2021 holiday retail trends
As we go into our second holiday season during a pandemic, what trends can we expect around holiday retail? Will consumers’ shopping preferences and b...
Digital product management: Trends, experiences, and outcomes
Regardless of the industry, to stay competitive today, you’ve got to develop and launch digital products. For that, a great product manager makes all...
Cheat sheet: Back-to-school retail trends
Many students are preparing to go back to physical classrooms and campuses this fall. What’s making it onto their shopping lists? What are consumers’...
Checking up on the consumer health revolution
Armed with smart watches, fitness trackers, and even health monitoring rings, consumers are taking charge of their own health management. They are dri...
What’s cooking in the food industry? Latest consumer trends
While at home, many consumers discovered a love for cooking, and in a recent Deloitte survey, said they plan to eat more of their meals at home even a...
Automation and innovation with Alex Kantrowitz
What enables the tech giants to keep their spots at the top of the industry, and how can other organizations compete? What is the key to getting workf...
The game plan for growth in sports retail feat. the NFL
As SVP and head of Consumer Products at the NFL, Joe Ruggiero works at the intersection of sports and business, tackling unique challenges like how to...
What really went down in the 2020 holiday season?
The 2020 holiday season was undeniably unique. But just how unique? We analyzed the sales and trends to find out whether there were record shifts in w...
Season one closer
Thanks for tuning in to season one of That Makes Cents! We’ll be back early next year with new, exciting episodes for season two. Be sure to subscribe...
Plugging into the future of automotive retail
How has COVID-19 changed the way we buy and sell cars? What trends are being accelerated due to new needs for social distancing and other safety measu...
Traditions old and new: Holiday retail trends over the decades
This year marks 35 years of Deloitte’s annual holiday survey! To celebrate, we’re taking a trip down memory lane with the leaders who were at the fore...
The future of work: What's in store for food retail?
Since March, many Americans have had to adjust to new working conditions and protocols, whether at an office, at home, or on the front lines of a fact...
From format to function: The rise of convenience
Over the past few years, we’ve seen the element of convenience become more and more important to the customer experience. As consumers demanded quicke...
Keeping up with consumer insights
In this quick take episode, we break down Deloitte’s latest findings around consumer sentiment, behavior, and spending in the era of COVID-19—particul...